I purchased a Avid Power 4 ½ inch angle grinder, Model: AAG590 through Amazon on January 19, 2020. I have used the tool a few times without any issue. Today I used the tool quite extensively as I was working on a project. I was doing various cutting and grinding tasks so I was switching between the grinding wheel and the cutting wheel. I was doing a lot of cutting and wore down the cutting wheel to the point where it was time to change it. The grinder became hot and smelled like it was burning. This is where the problem begins.
I tried many times to loosen the outer flange with the spanner wrench that came with the grinder. I could not get the outer flange to budge. In my attempts to loosen it I bent the spanner wrench to the point that it is useless. I also have a Bosch grinder so I tried to loosen the outer flange with the Bosch spanner wrench. I still could not get it to move, in fact it just elongated the holes in the outer flange that the spanner wrench is supposed to fit into.
So now I have a grinder that I cannot use because:
• I cannot remove the worn out cutting wheel
• The spanner wrench is bent and useless
• The outer flange holes are stripped/elongated
• The motor is possibly damaged
I was expecting to get reasonable service life out of this tool and 4 months of very limited use is unacceptable to me. There is a two year warranty on this tool and I want the grinder replaced. That would be the right thing to do.
I have been trying to contact Avid Power for the past week. I tried calling the phone number but all it does is ring. The call is never answered, but to make matters worse there is not an option to leave a message. I sent emails to [email protected] but so far no one has responded. A two year warranty is of no use when there is no customer service available to provide service. I was a little skeptical when I purchased this grinder but since there was a two year warranty I thought I would take a chance. Boy was that a mistake! Take my advice stay away from anything manufactured by Avid Power – you will only throw your money away.
Update: Customer Service contacted me and immediately shipped out a replacement grinder that I received in 2 days. I am hoping that this unit lasts longer than the last one.